FREQUENTLY ASKED QUESTIONS ABOUT endorseMe® 

FOR TECHNICAL “HOW TO” INFORMATION SEE THE ONLINE TUTORIALS http://smartnz.nz/example-page-2/tutorials/

**You must be registered to use endorseMe®.  Contact anna@smartwaikato.co.nz to get started now!

I’VE DOWNLOADED THE APP AND MY LOGIN DOESN’T WORK:

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  1. Are you an endorsee (a student, job seeker, trainee, apprentice etc)? Make sure you enter your registered email address; you will then be sent an email to continue the login process.  

    Didn’t receive this email?  Check in with anna@smartwaikato.co.nz and we’ll get you started straight away.

external endorser login image

  1. Are you an endorser?  The App is designed for endorsees; therefore, your login details will not work as you do not need the app on your phone.  Use your login details to:

a)       endorse a student on the app on their phone

b)      login as an external endorser on app.careercentral.school.nz

* If you do not have login details, please contact anna@smartwaikato.co.nz

coordinator login image

  1. Are you a co-ordinator? The App is designed for endorsees; therefore, your login details will not work as you do not need the app on your phone.  Use your login details to:

a)       endorse an endorsee on the app on their phone

b)      login as a co-ordinator on app.careercentral.school.nz

* If you do not have login details, please contact anna@smartwaikato.co.nz

What is an Endorsee?

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An endorsee is anyone who wishes to be endorsed for their employability skills.  This may be a student, rangatahi, apprentice, trainee, young employee, job seeker, intern, cadet or anyone who wishes to identify, record and develop their work readiness skills.

The endorsee is the only person in the endorseMe® process who will download and use the app.

Please contact your co-ordinator or email anna@smartwaikato to find out more.

What is an Endorser?

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An endorser is anyone who wishes to endorse others for their employability skills.  This could be a teacher, coach, mentor, employer, work experience provider, community leader, volunteer supervisor or anyone who would like to help others identify, record and develop their work readiness skills.

An endorser does not need the endorseMe® app themselves - they will endorse either on the endorsee's app or through the online portal.  They will need to be registered with a host organisation or co-ordinator to do this.

Please contact anna@smartwaikato.co.nz for more information.

What is a Co-ordinator?

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A co-ordinator is someone who represents a host organisation such as a school, youth services provider, work broker, business, government department or tertiary education provider.  The co-ordinator will work with endorsees and endorsers to oversee and administrate the endorseMe® process.  They can also endorse an endorsee.

The co-ordinator does not need the endorseMe® app themselves - they will endorse either on the endorsee's app or through the online portal.  They will need to be registered with SmartNZ.  For more information contact anna@smartwaikato.co.nz

What if my endorsee doesn’t have a phone?

 If the young person you wish to endorse (the endorsee) doesn’t have a smartphone, or doesn’t have access to one, you can still endorse them through the online portal at app.careercentral.school.nz

If you are a co-ordinator, click here for a tutorial on how to endorse online. You can also download their endorsee PDF online – click here for a how-to tutorial.
If you are an external endorser, click here for a tutorial on how to endorse a young person online.

 

What if my student leaves school? Can they still use endorseMe®?

If you have a student that would like to use endorseMe® after school, we are able to transfer their account to another organisation or to be managed by our team. If their account is set up with a school email address, we are able to edit this to a personal email account. This will need to be done before they leave school as their account may be deleted once they have left the system. 

 Email maddie@smartwaikato.co.nz to find out more.

 

Can a young person use endorseMe® after they have left my youth organisation/service?

 An endorsee needs to have a co-ordinator to host their account. If a young person wants to continue using endorseMe® after they have finished a programme or left a youth organisation, we are able to transfer their account to another organisation or to be managed by our team. This will need to be done before they leave the programme as their account may be deleted once they have left the system. 

Email maddie@smartwaikato.co.nz to find out more.

 

I’ve registered an external endorser – what do they do next?

The external endorser you’ve registered will need to reset their password to access their account. They should have received an automatic email prompt to do this – sometimes this email goes to their spam or junk folder. For security reasons, the link in this email does expire after 60 minutes and so we suggest giving the external endorser a heads up before you register them.

If they’ve missed this email or the link has expired, they can still reset their password by clicking here and selecting ‘forgot your password’. They will then be able to log in to their account with their email address and new password.